Is SeatGeek Legit? Many platforms sell tickets today, but SeatGeek shines as a trusty choice. Is this ticket marketplace really as reliable as it says? We’ll explore to see if the SeatGeek brand truly stands out.
SeatGeek is a trusted ticket marketplace known for its big, popular site. It works closely with famous sports teams.1 The company started in 2009 by Russell D’Souza and Jack Groetzinger. Since then, it has grown a lot, and even has investors like actor Ashton Kutcher and talent manager Guy Oseary.1 At first, SeatGeek gathered ticket listings for users to compare prices. Now, besides that, it also sells tickets directly. It works with various groups, venues, and events too.1 Although some people have different opinions, many think SeatGeek is a reliable place to buy tickets.
Key Takeaways
- SeatGeek is a legitimate and reputable ticket marketplace founded in 2009.
- The company has expanded over the years, attracting high-profile investors like Ashton Kutcher.
- SeatGeek partners with various sports teams, venues, and events to provide a wide selection of tickets.
- While there are some mixed reviews, SeatGeek is generally considered a trustworthy platform.
- SeatGeek’s buyer guarantee and measures to ensure ticket authenticity contribute to its legitimacy.
What is SeatGeek?
SeatGeek is an online place to buy tickets for lots of events. This includes sports, concerts, and plays.2 It started in 2009 by two friends, Russell D’Souza and Jack Groetzinger. Their goal was to make buying tickets easier and more clear for everyone.2
Company Overview
Now, SeatGeek sells both resold and new tickets. They have events like big sports games, top concerts, and hit shows. On their website, you can easily find what’s popular each week, from music to comedy.2 Eventbrite does a similar thing and got 3.5 out of 5 in reviews.2 If you like big events, SeatGeek is for you.2
History and Founding
Russell D’Souza and Jack Groetzinger founded SeatGeek in 2009. Their aim was to change how people bought tickets.2 Since then, it has grown a lot. Famous people like Ashton Kutcher have invested in it.
Business Model
SeatGeek works closely with the Dallas Cowboys.2 You can use it to keep track of events and get reminders. Also, you can move tickets you bought from other places onto SeatGeek.2
If you want, you can buy tickets from different sellers all in one place.2 It’s free to sell tickets there, but SeatGeek takes 10% of the sale. They help you set a good selling price based on the market.2 SeatGeek has apps for both iPhones and Android phones. But only iPhones can sell tickets.2
The app lets you use your phone as a ticket. Many find SeatGeek easy to use. Yet, some prefer Ticketmaster for a bit better experience.2
is seatgeek legit
Yes, SeatGeek is a trusted place to buy tickets. It’s known for working with big sports teams and event places. These include English Premier League clubs, NBA and NFL teams, as well as theaters and festivals.1 SeatGeek started in 2009 by Russell D’Souza and Jack Groetzinger. It got a big boost in 2011 when Ashton Kutcher and Guy Oseary backed it.1
It’s true, some people have mixed feelings about SeatGeek. ConsumerAffairs gives it a 1.6-star score from nearly 800 reviews1. But, Trustpilot gives it 4.4 stars. Most say it’s reliable and easy to use. These different views are out there.1
Some folks find issues with SeatGeek’s support and refunds,1 yet many consider it a solid choice for tickets. It’s seen as honest and respected in its field.
Also, SeatGeek does well on Trustpilot in its ticket selling section, with 4 out of 5 stars3. Most of the ratings are 5-star or 4-star. Only a small part is 1-star. This shows many are happy with the service.3 They promise tickets will arrive on time, be real, and get you in. If not, they aim to fix the issue or refund you.3
In its category on Trustpilot, SeatGeek ranks 4th3. It’s up against big names like Vivid Seats, StubHub, and TickPick3. These facts support its legitimacy and reliability in ticket sales.
SeatGeek’s Pricing and Fees
SeatGeek makes it easy for ticket sellers and buyers by keeping their pricing clear and simple. Sellers pay a 10% commission on tickets they sell via SeatGeek.4
Fees for Ticket Sellers
SeatGeek uses a Smart Pricing algorithm. It changes ticket prices based on past sales and other factors, like weather or seat location.4 Sellers can choose to sell quickly for less, slowly for more, or find a balance. There’s also a Bulk Listing option for selling many tickets to different events at once, which saves time.4
Fees for Ticket Buyers
When it comes to buying tickets, SeatGeek stands out by showing the total price upfront with the “Price including fees” toggle.5 This is unlike some other platforms that hide fees until checkout.5
Transparent Pricing Concerns
Recently, Ticketmaster, SeatGeek, and Live Nation agreed to show all fees upfront due to new regulations.4 This change is part of a push for more openness in the ticketing industry. The goal is to make sure customers understand the complete cost of their tickets.
Safety and Security Measures
SeatGeek works hard to keep its site and user info seatgeek security. The firm uses a clear seatgeek privacy policy, sharing what data they collect. This includes user names, billing addresses, what you buy, and even your browsing habits.6
Privacy Policy
SeatGeek’s privacy rules explain how they handle user details. They talk about the info they gather, why they need it, and steps to keep things safe.
Data Collection Practices
SeatGeek picks up lots of info about its users, like names, addresses, and what they buy. Also, they track device use, location, and website use. The goal is to better the service, make it more personal, and raise overall seatgeek account security.6
Account Security Features
SeatGeek offers strong ways to keep user accounts safe. This includes two-factor login, safe payments, and watching for fraud. These steps stop bad guys from getting in.
With these seatgeek security and seatgeek privacy steps, SeatGeek promises a safe platform. It’s a secure place for buying tickets and making deals.
Ticket Authenticity and Guarantees
SeatGeek makes sure the tickets you buy are real and get to you on time.1 If a show gets canceled and isn’t rescheduled, you get your money back or a credit for later.
Buyer Guarantee
Buy tickets on SeatGeek and know they’ll arrive as promised and are real.3 If something goes wrong, they’ll hook you up with similar or better seats, or give your money back. This makes buying tickets there worry-free.
Event Cancellations and Refunds
When shows get canceled for good, SeatGeek takes care of you.1 You get your cash back, or they give you credit for another time. This protects you from losing money on no-show events.
Rescheduled Events
Is an event getting a new date? SeatGeek has you covered.1 You can go to the new event or get your money back. This deal is great for when your plans change.
Customer Reviews and Experiences
The reviews vary a lot on different websites. On ConsumerAffairs, SeatGeek scores 1.6 out of 5 stars. This is from about 800 reviews.3 Many like how simple it is to use and they say the prices are clear. They are happy with the fair fees. On the other hand, a big issue for some is getting their money back. They say it’s too hard and slow.3
Positive Reviews
SeatGeek gets a lot of love from its fans. It has over 10,000 top ratings on Trustpilot, giving it a 4.5 out of 5 stars. This shows most folks are happy with it.3 They find it easy to navigate and like that the costs are upfront. Plus, the service fees are fair.7
Negative Reviews
But, not everyone is thrilled with SeatGeek. 14% of the reviews mark it as 1-star. these customers are upset with how hard it is to get a refund.3 They also say getting their money back takes way too long. And this is a big reason they give it a low rating.3
Common Complaints
One big issue is the hassle of refunds. Customers find it tough to get their money back for canceled shows. A lot find the process stressful.3 Other concerns include slow or poor customer service. Some folks say they don’t get help fast enough or in a way that solves their problem.3
Pros and Cons of Using SeatGeek
When talking about the seatgeek pros and cons, lots of people find good and bad points. This includes both the seatgeek advantages and seatgeek disadvantages.
Here’s what’s good about SeatGeek:
- SeatGeek is a legitimate and reputable place to find tickets. It has a good name.8
- They have a wide selection of tickets for everything, like sports, concerts, and theater shows.2
- It’s easy to buy tickets on their site and app. They are user-friendly.2
- They show you the whole price upfront. This includes all fees, in transparent pricing.8
- If you buy a ticket, they make sure it’s real and works with their buyer guarantee.5
But, there are also bad sides to SeatGeek:
- You can’t search for events by place, like a certain stadium. Ticketmaster lets you do this.2
- On Android devices, you can’t sell tickets again through SeatGeek. This is only possible on computer or iPhones.2
- The app can’t keep PDF tickets from other sites. This option is there on their website though.2
- Some think buying tickets on Ticketmaster is a better experience. That’s why it’s the top pick for buying tickets.2
Overall, SeatGeek is a reliable place to buy tickets with a lot of features. It gives you many choices. Yet, it might not be as easy or good as some other services.
Alternatives to SeatGeek
SeatGeek is a well-known place to get tickets, but there are other places to shop. You can find tickets from other big places and also straight from the event’s own sites.
Other Ticket Marketplaces
Looking at other sites is a good idea. Places like Ticketmaster, StubHub, Vivid Seats, Viagogo, and eBay offer lots of different tickets. Each one has its own prices and fees. For example, Ticketmaster charges fees between 10-15% for sellers and buyers9. Vivid Seats charges a 10% fee for sellers9, and StubHub’s seller fees are usually about 15%9. StubHub adds a 10% service fee for buyers and SeatGeek only charges sellers after tickets are sold9.
All these marketplaces are available in different places around the world. Ticketmaster runs in 16 countries9, Vivid Seats is found only in the US9, and StubHub covers more places9. Viagogo is in 60 countries9, and eBay is in 1909. SeatGeek doesn’t list which countries it’s in on their site9.
When it comes to getting help, Ticketmaster, Vivid Seats, and StubHub have many ways to reach them. They offer support through their websites, live chat, email, and on the phone9. Viagogo supports through email9. SeatGeek has phone and instant chat for help9. Ticket Liquidator can be reached by email and phone9. eBay’s help is through their site and over the phone9.
Venue and Team Websites
Event organizers and venues sell tickets on their sites too. It’s a good option for buying tickets for sports, concerts, or shows that you love.10 Many of these sites work with big ticket sellers. This means there might still be fees and rules to follow. But, buying this way helps make sure the tickets are real and safe to buy.
Tips for Using SeatGeek Safely
SeatGeek is a well-known place to buy tickets for events. But staying safe is important. Here are some important steps to follow for a good experience:
Account Security Best Practices
Create a strong password for your SeatGeek account. Also, turn on two-factor authentication. This stops other people from getting into your account. It helps keep you safe from scams1.
Verifying Ticket Authenticity
Look closely at the ticket details before you buy. This helps make sure they are real. SeatGeek has a guarantee3 to check the tickets are legit. Still, double-checking the tickets is smart.
Understanding Fees and Pricing
SeatGeek shows all costs upfront, so you know exactly what you’re paying for3. Make sure to look over the total price, including any extra fees, before you buy. This way, you won’t be surprised.
Following these steps helps keep your ticket buying safe. With a little care, using SeatGeek can be a great experience13.
Frequently Asked Questions
Many people wonder if buying tickets from places like SeatGeek is safe. Let’s tackle some of the top questions about SeatGeek. This will help you know more:
Is SeatGeek a Legitimate and Trustworthy Platform?
SeatGeek is trusted and known as a safe place to buy tickets.3 It gets high marks on Trustpilot, with 73% of reviews giving it 5 stars. Among event ticket sellers, it ranks 4 out of 15.3 It works closely with popular sports teams, venues, and event organizers. This shows it’s a real and reliable platform.
What Kind of Buyer Guarantees Does SeatGeek Offer?
SeatGeek has a strong guarantee for buyers. It makes sure your tickets are real and that you get them on time.3 If there’s a problem, you’ll either get new tickets that are just as good or better, or you’ll be refunded.3 This promise makes buying tickets with SeatGeek worry-free.
How Do SeatGeek’s Fees and Pricing Compare to Other Ticket Marketplaces?
SeatGeek is open about what you will pay. They add fees into the ticket prices. So, you see the total cost right away, without any surprises. While their fees might change based on the event and seller. They strive to keep their prices fair and competitive with other sites.
What Are Some Alternatives to SeatGeek?
If you’re looking for tickets, there are a few other places you might like. Vivid Seats, StubHub, and TickPick are well-known competitors. Each offers different benefits and ways to buy tickets. On Trustpilot, Vivid Seats has over 20,686 reviews, StubHub U.S. and Canada has 8,060 reviews, and TickPick has 1,104 reviews. This shows lots of people have shared their experiences with these sites.3
| Ticket Marketplace | Number of Trustpilot Reviews |
|---|---|
| Vivid Seats | 20,686 |
| StubHub U.S. and Canada | 8,060 |
| TickPick | 1,104 |
Knowing the answers to seatgeek frequently asked questions and the seatgeek FAQs lets you make smarter ticket-buying choices. This includes buying from SeatGeek or looking at other options.
Conclusion
SeatGeek is a real and safe place to buy tickets from. They make it easy and friendly to find and buy tickets for events. They work with famous sports teams and venues, and they make sure the tickets you buy are real. This gives buyers peace of mind.
Many people like using SeatGeek. They say it’s simple, has good prices, and it’s easy to buy tickets. The best part is you see the full price upfront, so you know how much you’re spending.10 This helps buyers a lot.
Every business has its faults, but SeatGeek really tries hard. It’s becoming more and more popular, trusted by many. With their strong connections in the industry, it’s a good choice for tickets to all sorts of events. From sports to concerts, SeatGeek has you covered.11
FAQ
Is SeatGeek a legitimate and trustworthy ticket marketplace?
What is the history and background of SeatGeek?
How does SeatGeek’s pricing and fee structure work?
What security and safety measures does SeatGeek have in place?
Does SeatGeek offer any guarantees or refund policies?
What are the pros and cons of using SeatGeek?
What are some alternatives to SeatGeek for purchasing event tickets?
What are some tips for using SeatGeek safely and effectively?
Source Links
- https://www.makeuseof.com/is-seatgeek-legit-safe-trustworthy-ticker-seller/
- https://www.pcmag.com/reviews/seatgeek
- https://www.trustpilot.com/review/seatgeek.com
- https://techcrunch.com/2024/02/27/seatgeeks-new-tools-help-fans-resell-tickets-at-the-best-price/
- https://www.shadedseats.com/why-we-recommend-seatgeek/
- https://richniches.com/is-seatgeek-legit/
- https://www.toptenreviews.com/seatgeek-review
- https://www.dcurbanmom.com/jforum/posts/list/1201513.page
- https://time.com/shopping/article/best-ticket-resale-sites/
- https://sites.google.com/site/legitticketsites/seatgeek-vs-stubhub
- https://ie.trustpilot.com/review/seatgeek.com?page=25
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