Is EZContacts Legit? A Review of This Online Eyewear Store

In today’s digital world, buying things online is very common. This makes us wonder if online shops are safe to use. One store that has both good and bad reviews is EZContacts. We aim to see if this shop is truly trustworthy or just another let-down. Our review will help find out.

One customer bought Costa sunglasses from EZContacts and Amazon. They found minor differences on both glasses, like the hinge and where they were made. This made the customer doubt if EZContacts’ glasses were real or not.¹ Now, they are unsure about the shop’s product authenticity.

Key Takeaways

• Customers have mixed experiences with the quality and authenticity of products purchased from EZContacts.
• The company offers a wide range of contact lenses, prescription eyewear, and designer sunglasses, but the legitimacy of some items is questionable.
• EZContacts has received both positive and negative reviews, with concerns about customer service, shipping, and pricing.
• While the company claims to provide authentic products, some customers remain skeptical about the legitimacy of their offerings.
• Further research and evaluation are recommended before making a purchase from EZContacts.

About EZContacts

Company Overview

EZContacts is a top online store for eyewear. They sell everything from contact lenses to prescription glasses and cool sunglasses.² Since 2005, they’ve served people in the U.S. and Canada.²

Products and Brands Offered

They have many top contact lens brands like Acuvue and Proclear. You can find leading frame companies too, like Oakley and Ray-Ban.²

On the EZContacts website, you can easily search for frames that fit your needs. They let you pick by gender, price, and brand. You can even choose the lens material and special coatings like anti-reflective.²

At EZContacts, customers’ needs come first. They work hard to keep everything in stock and ready to ship fast. They also have a fun collection for kids, including Disney and Ray-Ban Junior eyewear.²

Customer Reviews and Ratings

EZContacts has seen both positive and negative feedback from its customers.¹ Happy customers like the good prices and quick delivery. They also find it easy to place their orders online. A special shout-out goes to Rivky S., a customer service rep who went above and beyond.³

Positive Reviews

Customers are pleased with EZContacts for several reasons. The website is easy to use, prices are fair, and support is helpful.¹ Many say they can order quickly, even completing everything in under 30 minutes.¹ The quick and reliable arrival of their orders also gets praised.¹

Negative Reviews

However, not all feedback is good. Some complain about issues with their orders or poor communication. One customer was so unhappy they talked about taking legal action.¹⁴ In the last year, 40% to 50% of reviews have been negative, pointing to ongoing problems.⁴

⁴ Problems with late or lost deliveries stand out. One person waited two months for a no-show package.⁴ Another waited 23 days and saw no progress on their glasses order.⁴ Getting refunds and solving problems with customer service also seem to be difficult for some.⁴

⁴ EZContacts’ 4.2-star review average masks these issues. It seems the company might be slipping in quality and service reliability in some customers’ eyes.⁴

Pricing and Value for Money

EZContacts is famous for its great prices on eyewear. A customer compared the cost of a pair of Costa sunglasses. They got them for $170 at EZContacts and saw the same pair for $270 on Amazon. The packaging and quality were alike, showing EZContacts often has better prices than other online stores. EZContacts also gives out discounts and promos, like a 20% discount on a second box of contact lenses.¹

Competitive Pricing

Customers love EZContacts for their good prices on eyewear. The site has a 4.3 rating. Many reviews talk about the big savings people have found at EZContacts compared to other places. Someone saved a lot on contact lenses by buying from EZContacts.¹

Discounts and Promotions

EZContacts works hard to offer more value with discounts and promos. They mentioned a 20% off a second box of contact lenses in a review. Also, they have the Ez Points Rewards Program. You get 1 EZ Point for every $2 you spend. Once you reach 250 EZ Points, you get a $25 voucher.²

Yet, a few customers wished the shipping was free. But, EZContacts is doing well with their fair prices and many discounts and promos. They really care about giving customers a great deal.

Website Usability and Ordering Process

The EZContacts website stands out for being easy to use. It’s praised for making orders simple and quick.⁵ Customers say it’s simple to find what they want. They enjoy exploring the wide array of products. One customer shared they finished shopping in under 30 minutes.⁵

User-Friendly Interface

Many have spoken about how easy it is to navigate EZContacts online.⁵ Its design, full of well-known brands and items, means customers can find things fast.⁵ 75% of reviews had a good word because it’s so easy to use. “Easy Ordering Process” is a favorite point.⁵

Checkout and Payment Options

EZContacts cares about safe and easy buying. It offers different ways to pay.⁵ Checking out is a breeze, letting customers buy without trouble.⁵ You can pay with credit cards or digital wallets. This gives everyone their best choice.⁵

Shipping and Delivery

Feedback on EZContacts’ ezcontacts shipping and ezcontacts delivery is mixed. Some customers have received their orders quickly. But, others faced delays and problems.⁶ Shipping times varied a lot. Some got their orders fast. Yet, some waited nearly 2 weeks.⁶ EZContacts.com listened to this feedback. They made changes to improve how quickly orders arrive.⁶

Shipping Costs and Times

Some felt surprised by shipping charges. This was even though EZContacts’ site said ezcontacts shipping costs and times were included in the U.S.⁶ EZContacts.com said they’d look into these cases. They thought it was maybe due to few unusual situations.⁶ One customer was very happy with how fast their order came. But, another had to wait a while for their glasses, even after paying for lenses and frames.¹

Return Policy and Customer Service

EZContacts’ return policy and customer service get mixed feedback. Reviews show a straightforward return process, where one customer got a wrong frame but quickly received the right one.⁷ Customers must check items on arrival and report any problems fast. The company covers postage for faulty items but until they receive the returns, customers are responsible.⁷

Easy Returns Process

The return process is usually easy, but not always. Some customers found reaching customer support difficult. They struggled to receive help quickly or clear information on their queries.⁴ This created a problem with getting their returns and refunds smoothly from EZContacts.⁴

Customer Support Channels

EZContacts tackles these complaints by explaining and fixing some issues.¹ One happy customer praised their fast and correct order delivery. This shows customer support can be good sometimes.¹

Overall, feedback points to varied experiences with EZContacts. Some are satisfied with service and returns, while others face issues.

Is EZContacts Legit?

The debate over EZContacts‘ legitimacy is ongoing. A shopper noticed that sunglasses from EZContacts looked like those on Amazon. However, they weren’t sure if EZContacts’ were genuine. This has made people question the glasses’ authenticity.³

When looking at EZContacts overall, views are mixed. Some say they had good experiences,³ while others doubt the company’s truthfulness.³ Because of this varied feedback, it’s hard to say if EZContacts is completely trustworthy yet.

With mixed reviews and uncertainty on product authenticity, it’s wise for buyers to do their homework. The jury’s still out on EZContacts’ credibility. So, it’s important for shoppers to think before buying eyewear there.

Product Quality and Authenticity

EZContacts reviews show that the product quality isn’t always consistent. For example, one customer said their Costa sunglasses from EZContacts were just like ones from Amazon. But, there were small differences. The hinge and stamp were not exactly the same, which made them doubt EZContacts’ glasses.³

Authorized Retailer Status

Yet, some people had a great experience with EZContacts’ quality and authenticity. They think EZContacts might sell real, top brand items.³

Customer Experiences with Product Quality

Seventy percent of the reviews said Ezcontacts is a legit eyewear store. They talked about it in a discussion. The users advised to check for contact info like phone numbers to know if a store is real, and Ezcontacts had it listed.³ Still, thirty percent preferred to check out Ezcontacts in person before buying, just to be sure.³ Most users were happy with their Ezcontacts buys. They saved money with promo codes and were satisfied.³

Another link shows EZContacts got lots of reviews – 33,586 in the Glasses Store category. They got an average rating of 4.3 out of 5 stars.¹ Most people rated them 5 stars. But, some rated 1-star or 3-star because of pricing or prescription issues.¹ Half of all the reviews liked the prices, nearly 40% liked how easy it is to order, and 60% said the delivery was fast.¹ Though, 20% weren’t happy with customer service, 35% found price problems, and 25% said prescriptions were wrong sometimes.¹ More, 10% didn’t like how EZContacts communicated, and 20% wanted the website to be better.¹

Comparison with Other Online Eyewear Retailers

The review didn’t compare EZContacts directly with other online eyewear shops. But it hinted that EZContacts might outdo the competition in some areas. For example, a customer found Costa sunglasses at a much better price on EZContacts than on Amazon. This points to EZContacts’ competitive pricing on some products.¹

Customer reviews also highlight EZContacts’ ease of ordering and site navigation. This feature could set it apart from its rivals.⁸

Looking at EZContacts’ competitive edge involves studying their pricing, discounts, and available brands. The company offers a price match guarantee and allows returns or exchanges within 30 days. Plus, there are usually 10-15% discounts available with coupon codes.⁸

In terms of product range, EZContacts seems to have a lot to offer. They carry popular brands like Oakley, Ray-Ban, Gucci, Nike, and Versace. This variety makes it more attractive to those who want a broad selection.⁸

The review doesn’t directly pit EZContacts against its competition, but it paints a promising picture. It suggests that EZContacts could be a strong choice because of its good prices, easy website use, and wide range of products. Yet, choosing the best option still requires careful exploration and comparison of available choices.

Pros and Cons of Shopping at EZContacts

Shopping at EZContacts comes with some great advantages. They offer awesome deals on a huge selection of eyewear, including over 40 top brands. Many customers love how easy the website is to use and the simple ordering steps.³ In fact, everyone who bought glasses there had a good experience, with no problems at all.³

On the downside, a few things make some shoppers worry about EZContacts. Some wonder if all the products are real, especially because of the brand’s authorization issues. mixed reviews on service might make you think twice. A few customers also faced shipping problems, like extra fees or slow deliveries.³

Despite the concerns, EZContacts is praised for its budget-friendly prices, variety, and simple shopping experience. Still, some shoppers worry about the products’ authenticity and others are not happy with customer service. The occasional problem with shipments and varied product quality also bring down the experience for some.

Conclusion

EZContacts’ reviews and customer feedback give a mixed view. They sell a lot of eyewear, including famous brands like Ray-Ban, Gucci, and Calvin Klein, at good prices⁹. But, there are doubts about the items being real. People have had different experiences, from great to bad, talking about the product’s quality, how they were treated, and the delivery.

There are more than 33,586 reviews for EZContacts. A big chunk, 72%, gave 5-star ratings and 6% gave 4 stars¹⁰. But, some customers say the company is slow to respond and that the delivery takes too long, with waits of a month not being rare⁹.

So, it’s smart for those thinking of buying from EZContacts to look into it more first. Even though they have nice things like free shipping¹¹ and a promise to match prices¹¹, the different opinions from customers advise caution. It’s better to check things out well before deciding to buy.

Source Links

1. https://www.trustpilot.com/review/ezcontacts.com
2. https://www.reviewchatter.com/health-beauty/eye-care/ezcontacts
3. https://www.oakleyforum.com/threads/is-ezcontacts-legit-sunglasses-and-eyeglasses-review.117160/
4. https://www.trustindex.io/reviews/www.ezcontacts.com
5. https://kimola.com/reports/unlock-customer-insights-ezcontacts-com-feedback-report-trustpilot-en-us-148875
6. https://www.trustpilot.com/review/ezcontacts.com?page=1513
7. https://www.ezcontacts.com/company/terms-and-conditions
8. https://www.oakleyforum.com/guides/is-ezcontacts-legit-sunglasses-review/
9. https://comparakeet.com/best-online-glasses-store/ezcontacts-review/
10. https://ca.trustpilot.com/review/ezcontacts.com?page=1475
11. https://www.ezcontacts.com/product/sunglasses/960088-960091/costa-del-mar-rincon-glass-6s9018g